Nickolas James

Technology Manager

Hi, I'm Nick James!

Technology Manager


Experienced IT Professional with a demonstrated history of working in the technical support industry.

Resume

Work Experience

System Administrator

Echelon Technologies - Mesa, AZ - August 2019 - Current

Utilized RMM tools to manage and troubleshoot Windows and Macintosh endpoints.

Performed basic monitoring and maintance of client systems and servers.

Assisted with implimentation projects, such as new client installations.

Created, maintained, and managed the company's Internal Knowledgebase. Developed training documentation.

Engaged advanced technical contacts when necessary to resolve out of scope issues.

VoIP Technical Support Specialist L2

J-Curve Technologies - Tempe, AZ - June 2018 - August 2019

Utilized Cisco Broadworks, and Broadsoft M6 to manage and troubleshoot SIP voice endpoints.

Performed basic monitoring of T1 through T3 circuits, POTS connections, and managed Cisco and Adtran routers and switches.

Verified DHCP pools, and performed network troubleshooting using the OSI and TCP/IP models.

Engaged advanced technical contacts when necessary to resolve out of scope issues. Peer leadership tasks as requested by management, such as coaching and training.

Manager of Technology

M&D Playhouse - North Conway, NH - Oct 2011 - Dec 2018

Built, deployed and maintained a full Active Directory environment, with clients ranging from Windows 7, 8.1, and Windows 10; as well as servers including Windows Server 2008 and 2012 R2.

Designed and implemented an Asterisk VoIP PBX consisting of Softphone and Cisco endpoints, using existing infrastructure as an "in-place" upgrade.

Developed a custom Point of Sale solution using Visual Basic to meet company workflow requirements, integrating the Vendini TicketAgent, and a custom Point of Sale application for concessions.

Designed and maintained the company website, utilizing Wordpress.

Production Assistant

Whitehorse Press - North Conway, NH - Oct 2013 - Oct 2016

Produced email marketing materials that were delivered weekly to over 40,000 active subscribers.

Managed and maintained a Magento eCommerce installation and import/export of product inventory counts from multiple systems.

Proofread works being sent to print.

Education

Computer Technologies

Lakes Region Community College

Cisco Routing & Switching

Microsoft Server 2012 R2

Microsoft Windows

Microsoft Office

GENERAL SKILLS

  • 100% Complete
    Leadership
  • 100% Complete
    Customer Service
  • 100% Complete
    Communication
  • 100% Complete
    Management
  • 100% Complete
    Detail Oriented
  • 100% Complete
    Problem Solving

TECHNICAL SKILLS

Operating Systems

  • 85% Complete
    Microsoft Windows 7 - 10 85%
  • 85% Complete
    Windows Server 2008, 2012 R2 85%
  • 80% Complete
    Android 80%
  • 80% Complete
    iOS 80%
  • 70% Complete
    Linux 70%

VoIP Telephony

  • 85% Complete
    Polycom Soundpoint & VVX Phones 85%
  • 80% Complete
    Broadworks R22 80%
  • 75% Complete
    Asterisk 75%
  • 70% Complete
    Call Flow Design 70%
  • 60% Complete
    OCOM/Palladian 60%
  • 40% Complete
    Genband M6 40%

Software Skills

  • 85% Complete
    Photoshop & Illustrator 85%
  • 80% Complete
    Microsoft Office 80%
  • 70% Complete
    Adobe Creative Cloud 70%

Contact

Address

PO Box 4521, Mesa, AZ 85211

Phone

+1 (602) 752-7773

Mail

[email protected]