Nickolas James

Hillsboro, OR 97006 · (602) 592-0590 · [email protected]

I am an Information Technology specialist with over 10 years of experience providing technical solutions to customers, clients, and end users through high quality support and service.


Experience

IT Manager

  • Current Employment Responsibilities Not Disclosed
November 2022 - Present

Professional Services Engineer

  • Design, configure, and implement network and server infrastructure, manage client expectations, manage project resources, provide feedback, and address any issues that may arise
  • Develop clear and professional documentation on implementations while handling transitional handoffs between support teams and clients. Ensure compliance with HIPAA, SOC2, NIST, and other client-specific organizational requirements as necessary.
  • Engage with clients to ensure deployed solutions are operating within expectations while maintaining the internal knowledge base for the organization by utilizing ITGlue for documentation and password management.
  • Utilize the Sophos suite of security products to monitor and secure client environments with their synchronized security solution that leverages Sophos Firewall hardware, Intercept X Advanced with MTR for endpoints and servers, and Email Gateway to protect user mailboxe
  • Lead a team of approximately 4-6 technicians in day-to-day activities, training, and more.
Febuary 2020 - November 2022

VoIP Technical Support Specialist

  • Utilized Cisco Broadworks, and Broadsoft M6 to manage and troubleshoot SIP voice endpoints while providing "White Glove" business to business technical support for a large telecommunications company.
  • Performed basic monitoring of T1 through T3 circuits, POTS connections, and managed Cisco and Adtran routers and switches, while verifying DHCP pools, and performing network troubleshooting using the OSI and TCP/IP models.
  • Engaged advanced technical contacts when necessary to resolve out of scope issues, and performed peer leadership tasks as requested by management, such as coaching and training.
June 2018 - August 2019

Manager of Technology

  • Managed all aspects of the company network to build, deploy and maintain a full Active Directory environment.
  • Designed and implemented an Asterisk VoIP PBX consisting of soft-phone and Cisco endpoints, utilizing existing phone infrastructure as an "in-place" conversion.
  • Maintained the company Point of Sale systems for both ticketing and concessions, and lead in training and deployments.
October 2011 - December 2018

Education

Southern New Hampshire University

Bachelor of Science - Information Technology
October 2018 - May 2022

Skills

Overview
  • Microsoft
  • Linux
  • Dell EMC
  • Hewlett Packard Enterprise
  • Ubiquity
  • VMWare vSphere
  • Citrix

Cloud SaaS and Remote Management
  • Azure Virtual Desktop, Azure VMSS, Powershell
  • Citrix Virtual Apps & Desktops
  • Connectwise Manage, Automate, and Control

Authentication and Identity Management
  • DUO MFA
  • Microsoft Active Directory and Azure Active Directory
  • Microsoft Purview and Intune

Hardware and Operating Systems
  • Dell & Dell EMC
  • Hewlett Packard Enterprise
  • Ubiquity, including Unifi and UISP
  • Microsoft Windows, Linux, and Android
  • macOS, iOS, iPadOS
  • Microsoft Windows Server
  • VMware ESXi and vCenter Enterprise

Networking
  • DHCP and DNS
  • Cisco Routing and Switching
  • TCP/IP and OSI Model Troubleshooting

Interests

In my free time, I enjoy exploring the world of anime and technology, immersing myself in captivating video games, and watching movies that stimulate my imagination. Whether I'm following my favorite anime series, tinkering with the latest gadgets, challenging myself in intense gaming sessions, or lost in the plot of a thought-provoking movie, these interests provide me with endless hours of entertainment and allow me to indulge in my passions.

By combining the worlds of technology, gaming, and creative media, I am constantly discovering new and exciting ways to experience the world around me.


Certifications

  • IT Glue Certified Administrator
  • Network Detective Certified Administrator
  • Certified Level One Duo Administrator